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Shipping & Returns (for non-school supplies only) Shipping & Returns (for non-school supplies only)

Shipping

We currently ship to Australia only via Australian Post or courier service. We do not ship to PO Boxes.

We do not ship to third party addresses unless that address is known and can be verified by Berwick Newsagency. We may upgrade shipping methods without prior notice as we see fit.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Berwick Newsagency will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery if the shippment is via courier service. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

Return and Refund

There will be no credit given on orders where a price drop may occur once goods have left Berwick Newsagency. We will adjust any price discrepancies before dispatch. Please select carefully at the time when you place your order.

Returns for refund will only be accepted within 15 days of you receiving the goods. A restocking fee of 15% of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling costs are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for installation etc. Please refer to the warranty section for refund procedures regarding Dead On Arrival goods.

Any incorrect, missing or damaged items received must be reported to Berwick Newsagency within 24 hours of you receiving the delivery. This can be done by e-mail, fax or phone.

If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Berwick Newsagency owns the title of any extra goods shipped with your order that have been dispatched in error.

Warranty claim

All goods sold by Berwick Newsagency come with a one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item.

Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.

Berwick Newsagency is responsible for the handling of most products warranty processes.

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